Identified - Please update your BCP credentials for Tracking username and Tracking Password in the DHL Parcel DE / Packet connections. You should have received an email from the carrier with all the information for the new credentials. Failure to update may result in tracking issues.
Apr 11, 2025 - 16:27 CEST
Royal Mail will be performing a system update on Monday 28th April 2025.
During this time, you will experience downtime of approximately 10 minutes in the below window.
Start time: 28th April 2025 – 20:00 (BST) End time: 29th April 2025 – 00.00 (BST)
Please note, customers will not be able to produce labels or manifests within this period as we deploy to your system. Posted on
Apr 15, 2025 - 11:26 CEST
Resolved -
This incident has been resolved.
Apr 24, 18:06 CEST
Monitoring -
We have deployed a resolutive fix, the login session now works as usual. We will keep the situation monitored. Thank you for your patience and understanding.
Apr 24, 11:22 CEST
Identified -
We identified the root cause and are working on a resolutive fix.
Apr 24, 10:21 CEST
Investigating -
Accounts using Deliver with our Teams feature might be prompted to log in more often than usual - We are investigating the issue and we will inform you as soon as we understand the root cause.
Apr 24, 09:56 CEST
Resolved -
The carrier is now operational again. In case you still have some orders in error, reelaborate them to obtain the shipping labels.
Apr 22, 09:03 CEST
Identified -
The carrier confirmed the issue they've been facing, they'll let us know as soon as it is resolved.
Apr 18, 13:47 CEST
Investigating -
The service is experiencing some outages, your orders might be impacted.
Apr 18, 10:38 CEST
Completed -
The scheduled maintenance has been completed.
Apr 22, 06:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 05:00 CEST
Scheduled -
Deutsche Post will perform a scheduled maintenance. During the maintenance the following services will be unavailable: International Returns
Apr 15, 10:09 CEST
Resolved -
We’re pleased to inform you that the tracking issue with Royal Mail has now been resolved. However, please note that the service may still be slightly unstable, and occasional delays or errors might occur.
Apr 15, 09:28 CEST
Identified -
Please be aware that there is currently an issue with the Royal Mail query interface, which is affecting the ability to retrieve tracking data for new shipments Royal Mail modified their API interface on November 11 without prior notice, which has caused this disruption. API calls may not return tracking data as expected. We sincerely apologize for the inconvenience this has caused and understand the impact this may have on your operations
Nov 13, 09:18 CET